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J. Douglas Jefferys
In order to present at the top, in order to acquire The Skills, you must remember three rules that govern everything you do whilst presenting. They’re really quite simple, but sometimes it’s cushy to forget the simple things, and these rules must remain in the forefront of your consciousness at all times.
Rule Number 1 states: If you’re working too hard, you’re doing it wrong!
Rule #2: When you’re doing it right, it’s always Win-Win.
J. Douglas Jefferys
People who get paid well to speak all share one of two traits: either they’re famous, or they own “The Skills”. To be healthy to move people who don’t know you as a celebrity of some sort, you must know how to keep your audience focused on you and your message, and how to keep them on the same page, on the same wavelength, every step of the way.
J. Douglas Jefferys
An Inconvenient Speaker
We have prefabricated the claim many times that Bill Clinton is the Master of the Pause. In fact, we have said that it is exactly this mastery that causes more people in polls to study the former president as the greatest living public speaker hands down.
If you doubt Bill Clinton’s ability to embrace the pause might have been responsible for his being elected, it might be useful to look at the other side. A great example of somebody who didn’t until recently have a clue about the pause is Al Gore. Do you think of Al Gore as being a great speaker? Do you think there might be a relationship between his speaking ability and the fact that couldn’t maintain the Clinton dynasty even four more years?
J. Douglas Jefferys
Early in the movie, The Fugitive, Officer Gerard catches up with Dr. Kimball near the outlet of a high dam. Gerard had been chasing Kimball not as a suspect in a crime (the murder of Kimball’s wife), but as fugitive from justice. With seemingly no where to go, and Gerard’s gun trained on him, Kimball still hesitates to surrender.
Looking Gerard straight in the eye, Kimball shouts, “I didn’t kill my wife!”
Gerard, staring back at his captured prey, replies, “I don’t care!”
J. Douglas Jefferys
Perhaps the most difficult thing for speaker to learn is knowing when and where to stop speaking.
When you pause, you establish the pace from the beginning of your talk. You let the audience know that the information is going to be coming at them at a pace that they can handle. You let them know right up front that you will be delivering your story in the form of a newspaper - not a textbook.
J. Douglas Jefferys
In Part III we discussed the importance of making sure that you tell your audience what your solution or recommendation is immediately after announcing the problem or opportunity at hand. Audiences absolutely need to know where you’re going from the beginning in order to place into proper appearance the evidence you unfold.
When presenting the evidence, you must keep in mind that it will only hold your audience’s attention if they feel there is something in it for them.
Support with Evidence
J. Douglas Jefferys
Opening with a “Bang”
You’ve got at most 30 seconds to give your audience a compelling reason to sit up and listen to what you’ve got to say, or you’ve lost them to their Blackberries or Suduko. Now that they’re listening, you’ve got to structure what you’re going to say in a way that makes for the easiest doable path for them to follow.
Problem or Opportunity
The “grabber” introduces the problem that needs to be solved or the opportunity that needs to taken advantage of. Make sure that the problem/opportunity is one that everyone can relate to and that it is expressed in a way that everyone can understand.
J. Douglas Jefferys
We begin with Part I of a 4-part series on organizing the sequence of your presentation so that your information creates maximum impact on the audience. Getting off the right start is absolutely critical.
What’s the title of the first slide in 99% of all business presentations? The Agenda. Beginning your presentation with the Agenda slide is essential to keeping with the old adage, “Tell ‘em how you’re gonna bore ‘em; Bore ‘em; Tell ‘em how you bored them!”
Audiences who see the Agenda slide come up, followed by the History slide, slump back into their seats and say to themselves, “Oh my God, not this again!”
Andrew Rondeau
Want a great career – then you need to know how to deal with difficult customers
During your career as a manager, you will have to deal with a number of difficult customers. Those customers who are unhappy with the service you and your staff provide. The ‘unhappy’ customer will want to talk to the mortal in charge – you, the manager.
So how do you deal with difficult customers?
Well this is what it takes.
Gregory Frost
Playing leadership games is a favourite technique that has been used in many leadership training camp or courses. These games are usually more interactive, as compared to other mind teaser games like chess or solitaire. To some, these leadership games might seem nothing more like a kiddy’s playground, but in actual fact, these leadership games are a good estimation of how good a leader you will be or how compatible you are as a leader. These are definitely necessary, and it is not a wonder that more and more successful businessmen are participating in leadership training courses. Check out how these leadership games will get to improve your management style and improve the calibre of your leadership.
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